Company Description
About us
Passion for food. Hunger for tech. We make METRO digital.
Today technology is driving the world. And at METRO.digital we are driving the technology for one of the leading international wholesalers specializing in food - METRO. From e-commerce to checkout, to delivery software, we work on a wide range of products to make each day a success for our customers and colleagues. With passion and ownership, we build the future of wholesale.
Are you driven to create smart solutions for customers around the globe? You want to grow in a flexible environment? Let the right career opportunity find you and join us!
How will you make an impact?
The Legacy Solutions Chapter Area Lead is responsible for leading and managing end-to-end transition activities while ensuring operational excellence for more than 700 local solutions across METRO. The role oversees the stable operation of these solutions while driving the structured transition to external Local Solution Sunset/Decommissioning Center (LSSC)/AMS providers and internal offshoring capabilities (Metro Digital India – MDI).
A core responsibility is the successful migration of services, systems, and processes from internal teams or incumbent vendors across 20 countries in Europe and Asia to new service providers while ensuring business continuity and minimizing operational disruption. In parallel, the role is accountable for driving the decommissioning of legacy solutions in alignment with Metro’s target architecture and transformation roadmap.
The Legacy Solutions Lead manages a team of 10-15 employees across multiple business & tech platforms, ensures strong governance and vendor performance, and collaborates closely with senior global stakeholders across IT and business functions to ensure transparency, alignment, and successful execution of transition and transformation initiatives.
Job Description
Key Responsibilities
- Transition Management
- Develop comprehensive, business continuity-optimized transition plans, including scope, timelines, milestones, and resource allocation for the migration of solutions to external LSSC/AMS providers and internal offshoring services (MDI)
- Implement and manage the overall transition program governance, ensuring all workstreams deliver according to defined timelines and objectives
- Define and monitor KPIs and success criteria for transition completion
- Ensure business continuity through proactive risk identification and mitigation strategies
- Ensure compliance with contractual obligations, SLAs, and regulatory requirements
- Oversee the implementation of the defined support model for all local solutions
- Oversee structured knowledge transfer processes, including documentation and training.
- Ensure operational readiness through process mapping, SOP development, and service acceptance validation, including management of shadowing and reverse-shadowing phases prior to go-live
- Stakeholder & Change Management
- Act as the primary interface between service providers and internal stakeholders, including platform leads and senior business representatives
- Manage executive reporting on transition and performance. Facilitate steering committees and governance forums
- Lead organizational change management initiatives for the transition in close collaboration with communication and change experts
- Coordinate workforce transitions, including redeployment, reskilling, or vendor onboarding
- Develop and execute integrated communication plans to support the adoption of new operating models (i.e., platform-based operation model)
- Drive operational excellence
- Organize post-transition to ensure a smooth handover to steady-state or service management teams.
- Support stabilization through post-transition reviews and lessons learned to drive continuous
- Establish a steady-state governance and service management model
- Continuously monitor, review, and optimize SLAs and KPIs (availability, response times, incident resolution, backlog)
- Functionally lead and steer the Local Solutions Operations Managers chapter.
- Implement best-practice processes for major incident and crisis management, aligned with METRO standards
- Establish a centralized change request management process and governance structure for local solution enhancements
- Define and track service improvement, automation, and monitoring initiatives.
- Manage vendor governance, performance, and commercial topics (scope, billing, deliverables), driving optimization and corrective actions where needed.
- Legacy Decommissioning Program
- Operationally steer and govern the decommissioning of local legacy solutions to achieve the decommissioning targets through FY28
- Continuously align with senior stakeholders and platform leads to accelerate decommissioning initiatives
- Ensure dependencies, risks, and business impacts are actively managed throughout the decommissioning process
Qualifications
- 10+ years of experience leading complex IT outsourcing, shared services, or large-scale transition and transformation programs in international environments
- Proven track record in managing external service providers and offshore delivery models (e.g., AMS, shared services, or global capability centers)
- Demonstrated experience leading large-scale transition programs, including migration of services and systems from local teams or incumbent vendors to new delivery models
- Strong experience in legacy landscape optimization, including decommissioning of local solutions and application rationalization initiatives
- Proven ability to drive cost optimization and efficiency improvements through outsourcing, standardization, and consolidation initiatives
- Extensive experience working in complex, multi-country organizations with diverse stakeholder groups
- Strong program and project management capabilities, including governance, risk management, and delivery oversight
- University degree in Information Technology, Business Administration, Engineering, or a related field; advanced degrees (e.g., MBA) are a plus
- Strong interpersonal and stakeholder management skills, with the ability to communicate effectively and build trust-based relationships
- Strong leadership presence with the ability to inspire confidence, influence stakeholders, and drive alignment across teams and senior partners
- English business fluency in written and oral communication
Additional Information
Additional information
This resonates with you? Apply now!
What we offer at METRO.digital?
- Hybrid and agile work: thrive in a flexible, multicultural environment.
At METRO.digital, we promote work-life balance through a hybrid working model. You’ll be part of self-organizing, multicultural teams that collaborate in an agile setup.
- People development: when you grow so do we!
We want you to become the best version of yourself with individual and company-wide programs and trainings for people development. Focused among other on development, leadership, appreciation ... it´s time to upskill your career.
- Support with individual solutions: we are people-caring!
We offer support whenever you need it - at every stage of your professional journey.
Want to know more about all our benefits? Discover more here.
Let´s connect soon. Apply for the role now!
Position grade within our career framework: Chapter Area Lead Md10
