Squad Lead - Ordering for Global Process Operations (m/f/d)

About us 

Passion for food. Hunger for tech. We make METRO digital.  

Today technology is driving the world. And at METRO.digital we are driving the technology for one of the leading international wholesalers specializing in food - METRO. From e-commerce to checkout, to delivery software, we work on a wide range of products to make each day a success for our customers and colleagues. With passion and ownership, we build the future of wholesale.      

Are you striving to create smart solutions for customers around the globe? You want to grow in a flexible environment? Let the right career opportunity find you and join us!  

TOM transformation:  

TOM describes the desired state of our organization’s operational capabilities and functions. It provides a vision for the future state of the business, explaining how the company needs to operate to deliver its strategy and achieve its business goals efficiently. The TOM outlines how various elements like processes, technology, governance, and people should interconnect and interact to deliver value. It serves as a roadmap for implementing organizational change and transformation.

At METRO, we are progressing on our digitalization journey, and as part of the transformation enabled by the TOM ecosystem, we are introducing new leadership roles to bring this vision to life.

Job Description

Global Process Operations is a cross-functional solution support team that acts as a backbone between Business and Technology.

For the Global Process Operations, we are looking for a Squad Lead for the following squad:

• Upstream Supply Chain (Ordering) - The squad proactively monitors daily order flows, manages ordering-related incidents and activates contingency measures to guarantee on-time order transfer to logistic providers and suppliers. ​

How will you make an impact?

We are looking for dedicated individuals to join our team as a Squad Lead. In this role you are responsible for maximizing the business outcome of the squad and achieving squad KPIs as agreed on with the Platform Lead resulting from the ABR/QBR process.

As Squad Lead you act as primary point of contact for stakeholders, gather feedback and manage expectations to ensure alignment with business goals. You will drive the future workplace environment for all our METRO employees worldwide and have functional leadership responsibility for the squad members.

Your Responsibilities:

Lead the Squad with Clear Ownership & Accountability

• Shape the transformation of the workplace environment to implement our cloud strategy and ensure a seamless state-of-the-art experience for our employees.
• Take full responsibility for the squad’s outcomes including solution & service lifecycle, costs, benefits, and business impact.
• Translate business needs into actionable squad strategies, ensuring the team is working on solutions and services that meet customer needs, platform mission and business objectives.
• Stay up to date with market or technical trends and industry developments to identify opportunities for growth and improvement and integrate them into solutions and services discussions.
• Steer and manage our external service partner and ensure operational stability.
• Offer ongoing functional leadership to squad members, providing the guidance and support necessary to deliver high-quality solutions and services.

Manage Squad Backlogs & Roadmaps

• Own the execution and delivery of squad objectives (from ABR/QBR process), ensuring work translates into measurable business value.
• Responsible for managing and prioritizing the squad's solution and service backlog and ensuring that epics/user stories are created well and aligned with the overall business strategy.
• Develop and continuously update detailed roadmaps that outline the planned work for the squad, ensuring alignment with strategic goals as agreed on with the Platform Lead.

Own Stakeholder Engagement and Dependency Resolution

• Actively align with Platform Leads, Skill Chapter Leads, other Squads and Countries to drive seamless collaboration.
• Take ownership of dependencies and risks, solving cross-team challenges before they impact delivery.
• Identify and resolve dependencies with other Squads, ensuring joint impact on METRO’s business goals.

• 6+ years of work experience in area of expertise; 
• High level of expertise regarding area specific content; 
• Experience in managing digital products (e.g. creating and executing product strategies) in a complex and dynamic environment; 
• Demonstrated experience in a matrix organization functional leadership role; 
• Experience in leading of the delivery of IT topics; 
• Demonstrated experience in management of topics combining business and IT needs; 
• Very good fluency in English (written and verbal).   

What we offer at METRO.digital?    

• Hybrid and agile work: thrive in a flexible, multicultural environment.

At METRO.digital, we promote work-life balance through a hybrid working model. You’ll be part of self-organizing, multicultural teams that collaborate in an agile setup.

• People development: when you grow so do we!

We want you to become the best version of yourself with individual and company-wide programs and trainings for people development. Focused among other on development, leadership, appreciation ... it´s time to upskill your career.

• Support with individual solutions: we are people-caring!

We offer support whenever you need it - at every stage of your professional journey.

Want to know more about all our benefits? Discover more here. 

Let´s connect soon. Apply for the role now!    

Position grade within our career framework: Squad Lead - Md8