Squad Lead for ITSM & Country Business Services

About us 

Passion for food. Hunger for tech. We make METRO digital.  

Today technology is driving the world. And at METRO.digital we are driving the technology for one of the leading international wholesalers specializing in food - METRO. From e-commerce to checkout, to delivery software, we work on a wide range of products to make each day a success for our customers and colleagues. With passion and ownership, we build the future of wholesale.      

Are you striving to create smart solutions for customers around the globe? You want to grow in a flexible environment? Let the right career opportunity find you and join us!  

TOM transformation:    

TOM describes the desired state of our organization’s operational capabilities and functions. It provides a vision for the future state of the business, explaining how the company needs to operate to deliver its strategy and achieve its business goals efficiently. The TOM outlines how various elements like processes, technology, governance, and people should interconnect and interact to deliver value. It serves as a roadmap for implementing organizational change and transformation.  

At METRO, we are progressing on our digitalization journey, and as part of the transformation enabled by the TOM ecosystem, we are introducing new leadership roles to bring this vision to life. 

How will you make an impact?  

Digital Workplace & Service Management platform is designed to deliver the capabilities and solutions needed to provide an effective IT workplace environment and harmonized IT service processes. The modern digital workplace environment enables all METRO employees to easily collaborate, communicate and access information and data to support their work in the best way. Scalable and harmonized IT Service Management ensure a global, reliable and efficient IT provisioning and operations. 

For the Digital Workplace & Service Management Platform (Tech) we are looking for one Squad Lead for the following tech squads:  

• IT Service Management - Provide excellent Service Desk related ITSM processes and tools. 

• Country Business Services - (CBS) provides operational support and service management for the core IT processes used by METRO countries—covering ordering, goods receiving, logistics integration, stock, sales and financial flows across multiple corporate and local systems. 

This is a temporary assignment intended to ensure operational continuity and service stability during maternity leave coverage. 

You will have only functional leadership responsibility for the squad members. 

Your Responsibilities:    

Lead the Squad with Clear Ownership & Accountability  

• Take full responsibility for the squad’s business and/or technical outcomes including product/solution/service lifecycle, costs, benefits, and business impact;  
• Take decisions when needed and remove roadblocks, actively steering the squad to achieve its goals;  
• Drive a high-performance culture by empowering the team to solve problems proactively rather than just managing tasks;  
• Continuously review business requirements, market or technical needs, and customer feedback to ensure alignment with the overall products / solutions or services vision.   
• Translate business needs into actionable squad strategies, ensuring the team is working on products / solutions or services that meet customer needs, platform mission and business objectives;  
• Stay up to date with market or technical trends and industry developments to identify opportunities for growth and improvement and integrate them into products / solutions or services discussions.  

Manage Squad Backlogs & Roadmaps  

• Own the execution and delivery of squad objectives (from ABR/QBR process), ensuring work translates into measurable business value;  
• Shift focus from feature delivery to value creation, ensuring all squad efforts contribute to METRO’s strategic goals;  
• Regularly measure squad success based on business impact, not just delivery timelines;  
• Responsible for managing and prioritizing the squad's product/solution/service backlog and ensuring that epics/user stories are created (well) and aligned with the overall business strategy;   
• Have a good understanding of Agile/Lean Methodologies in order to effectively develop and continuously update detailed roadmaps that outline the planned work for the squad, ensuring alignment with strategic goals as agreed on with the Platform Lead.  

Foster a Strong, Cross-Functional Team Culture  

• Act as a servant leader— empowering, coaching, mentoring, and unblocking the team to maximize efficiency;  
• Promote cross-functional collaboration between squad members from business, tech, and country;  
• Offer ongoing functional leadership to squad members, providing the guidance and support necessary to deliver high-quality products / solutions and services.  

Own Stakeholder Engagement and Dependency Resolution  

• Actively align with Platform Leads, Skill Chapter Leads, and other Squads to drive seamless collaboration;  
• Take ownership of dependencies and risks, solving cross-team challenges before they impact delivery;  
• Act as the primary point of contact for stakeholders, gathering feedback and managing expectations to ensure alignment with product goals;  
• Identify and resolve dependencies with other Squads, ensuring joint impact on METRO’s business goals.  

• 6+ years of work experience in area of expertise.  
• High level of expertise regarding area specific content.  
• Experience in managing digital products (e.g. creating and executing product strategies) in a complex and dynamic environment.  
• Demonstrated experience in a matrix organization functional leadership role.  
• Experience in leading of the delivery of IT topics.  
• Demonstrated experience in management of topics combining business and IT needs.  
• Very good fluency in English (written and verbal).    

What we offer at METRO.digital? 

Benefits and Agreements of the entity of the contract apply. 

Let´s connect soon. Apply for the role now!