Operations Manager – Procurement platform

About us:  

Passion for food. Hunger for tech. We make METRO digital.  

At METRO.digital, we build the technology that powers one of the world’s leading wholesale businesses. From procurement to checkout and delivery, our platforms enable thousands of colleagues and customers every day. With passion and ownership, we shape the future of wholesale. 

If you enjoy taking responsibility for platform stability, resilience, and business continuity — and want to make a real impact at scale — join us. 

How you will make an impact?  

As Operations Manager for the Procurement platform, you ensure operational stability, resilience, and continuity across multiple squads and more than 20 solutions (self-developed and bought – on-premise, cloud-based and SaaS). 

This is a platform-level role with high business impact. You lead major incidents, strengthen readiness for critical business phases, orchestrate problem management, and continuously improve how the platform operates — in close collaboration with the Platform Lead, squads, SREs, and partners. 

Your goal: minimize disruptions, reduce operational risk, and enable sustainable, high-quality delivery for critical procurement processes. 

Please note that this role is open also for candidates in Brasov and Cluj.

Your Responsibilities:  

Own platform operational stability: 

• Coordinate operational health across all procurement solutions at platform level;
• Monitor platform KPIs, incidents, problems, changes, and trends to anticipate risks and steer improvements;

Lead major incidents and escalations: 

• Lead platform-level P1 incidents and coordinate squads, vendors, and business stakeholders; 
• Act as a central point of contact during critical outages to ensure fast recovery and business continuity.;

Drive continuous improvement & risk reduction: 

• Run post-incident reviews with actionable, cross-squad measures and track systemic fixes to closure;
• Organize and orchestrate the problem management within the platform; 
• Build and maintain a platform risk register and prioritize remediation across squads;

Strengthen readiness and resilience:

• Lead platform readiness initiatives ahead of business-critical seasons (capacity, resilience, support coverage); 
• Define and evolve observability standards, resilience patterns, and recovery readiness (incl. tests and drills); 

Shape and execute platform operations strategy: 

• Contribute to and execute the platform operations strategy together with the Platform Lead and the Platform Architect;
• Influence platform-level standards, DR cadence, and release governance for critical journeys;

Enable teams and collaborate across platforms: 

• Coach squads in an operations assurance mindset and clarify platform vs. squad responsibilities; 
• Collaborate with Operations Managers of other platforms and the operations guild to proactively prevent blockers and systemic risks. 

Required key competencies and qualifications: 

• Strong operational leadership experience at platform or complex system level with high business impact;
• Hands-on expertise in major incident management, problem management, change governance, and operational excellence;
• Platform mindset — ability to optimize stability and resilience beyond individual squads or services; 
• Excellent stakeholder management skills, including vendors and business partners; 
• Experience in vendor management, escalation strategies and problem tracking with vendors; 
• Analytical and structured thinking, using operational data to drive concrete improvements;
• High autonomy and ownership, comfortable making decisions under uncertainty.  

What we offer at METRO.digital?    

• Hybrid and agile work: thrive in a flexible, multicultural environment.

At METRO.digital, we promote work-life balance through a hybrid working model. You’ll be part of self-organizing, multicultural teams that collaborate in an agile setup.

• People development: when you grow so do we!

We want you to become the best version of yourself with individual and company-wide programs and trainings for people development. Focused among other on development, leadership, appreciation ... it´s time to upskill your career.

• Support with individual solutions: we are people-caring!

We offer support whenever you need it - at every stage of your professional journey.

Want to know more about all our benefits? Discover more here. 

Let´s connect soon. Apply for the role now!    

Position grade within our career framework: Operations Manager Grade 2 (Md7).