IT Consultant - Foundation Support (m/f/d)

About us 

Passion for food. Hunger for tech. We make METRO digital.  

Today technology is driving the world. And at METRO.digital we are driving the technology for one of the leading international wholesalers specializing in food - METRO. From e-commerce to checkout, to delivery software, we work on a wide range of products to make each day a success for our customers and colleagues. With passion and ownership, we build the future of wholesale.      

How you will make an impact? 

IT Solutions & Support provides reliable end-user assistance, ensuring smooth operations across all daily technical needs. The team also supports and coordinates IT-related projects and requests, offering structured guidance from planning to implementation. Additionally, IT Solutions & Support delivers comprehensive technical coverage for large-scale events, ensuring stable and efficient IT environments. 

Your Responsibilities: 

• Operate and improve the company’s server, endpoint, and cloud environments.
• Manage the full lifecycle of devices, including mobile devices via MDM.
• Ensure stable and secure network operations and remote access.
• Strengthen the security posture and ensure compliance with GDPR and internal policies.
• Deliver operational support via ITSM processes and tools.
• Troubleshoot complex issues, perform root cause analysis, and implement sustainable fixes.
• Lead small projects like migrations and rollouts from planning to completion.
• Document systems and processes clearly and keep knowledge bases up to date.
• Collaborate with IT teams and business units, communicating clearly and enforcing standards.

Required Key Competencies & Qualifications

Technical Skills:

• Windows administration (AD, GPO, WSUS).
• Basic Linux knowledge.
• MDM solutions (e.g., Intune, MobileIron).
• Networking (TCP/IP, DNS, DHCP, VPN, WLAN, basic routing/switching).
• Cloud services (Microsoft 365, Azure; AWS is a plus).
• IT security (endpoint protection, MFA, firewalls, patch management).
• ITSM tools (ServiceNow, Jira, OTRS) and ITIL understanding.

Soft Skills:

• Strong problem-solving and troubleshooting abilities.
• Process-oriented mindset with good documentation skills.
• Clear communication with technical and non-technical stakeholders.
• Customer focus and pragmatic solution design.
• Team player with assertiveness when enforcing standards.
• Flexibility and resilience under pressure.
• Fluent German and English, written and spoken.

This resonates with you? Apply now!  

What do we offer at METRO.digital? 

• Hybrid and agile work: thrive in a flexible, multicultural environment.

At METRO.digital, we promote work-life balance through a hybrid working model. You’ll be part of self-organizing, multicultural teams that collaborate in an agile setup.

• People development: when you grow so do we!

We want you to become the best version of yourself with individual and company-wide programs and trainings for people development. Focused among other on development, leadership, appreciation ... it´s time to upskill your career.

• Support with individual solutions: we are people-caring!

We offer support whenever you need it - at every stage of your professional journey.

Want to know more about all our benefits? Discover more here. 

Let´s connect soon. Apply for the role now! 

Position grade within our career framework: IT Consultant Grade 1 (Md5).