Operations Manager – Integration and Delivery Tools Platform

About us:

Passion for food. Hunger for tech. We make METRO digital. 

Today technology is driving the world. And at METRO.digital we are driving the technology for one of the leading international wholesalers specializing in food - METRO. From e-commerce to checkout, to delivery software, we work on a wide range of products to make each day a success for our customers and colleagues. With passion and ownership, we build the future of wholesale. 

You are driving to create smart solutions for customers around the globe? You want to grow in a flexible environment? Let the right career opportunity find you and join us!

How will you make an impact? 

As Operations Manager for the Integration and Delivery Tools platform at METRO, you will own the operational health of the integration landscape and delivery tooling that our business-critical journeys depend on. You will combine hands-on SRE depth with a quality mindset, to make the platform observable, resilient and cost-aware, and to turn incidents into lasting improvements across all squads. You will work half of your time hands-on and half coordinating squads, vendors and stakeholders. 

Please note that this role is open also for candidates in Brasov and Cluj.

Your responsibilities 

• Own the operational stability of the Integration and Delivery Tools platform across all squads, and act as the escalation point for platform-level incidents.
• Design, document and run the oncall and live-support model for the integration side, and take part in the oncall rotation yourself.
• Lead major incident calls and post-incident reviews; drive RCA, problem management and the closure of systemic remediation.
• Audit and improve monitoring and observability (Datadog), with clear ownership, meaningful alerts and reduced alert noise.
• Define and track SLAs, SLOs and platform KPIs, and use dashboards and trends to anticipate risks and steer improvements.
• Plan and run disaster recovery and resilience exercises, and close the gaps they reveal.
• Drive performance and resilience testing together with the squads, and apply quality gates for critical journeys and releases.
• Plan cloud capacity and seasonal readiness, and contribute to FinOps and cost optimisation of the platform.
• Coordinate squads, vendors and business stakeholders during escalations and outages, and keep incident hygiene and ticket quality high.
• Contribute to the platform operations strategy together with the Platform Lead and architects, and coach squads on an operations assurance mindset.

Required key competencies and qualifications 

• At least 5 years of hands-on experience in operations, SRE or platform engineering, running production systems of large enterprise applications.
• At least 3 years of experience leading or coordinating teams, incident response or operational workstreams (line management is not required).
• Strong hands-on experience with monitoring and observability tooling, ideally Datadog, including alerting design and dashboards.
• Solid understanding of SRE principles: SLOs, SLAs, error budgets, incident, problem and change management.
• Experience with cloud environments and planning for capacity, resilience, disaster recovery and cost (FinOps).
• Practical experience in performance and resilience testing, or a background in QA or test leadership with a strong operations focus.
• Proven ability to define and implement operational processes (oncall, runbooks, RCA, post-incident reviews).
• Strong analytical and problem-solving skills, able to investigate incidents across multiple data sources.
• Excellent communication and stakeholder management skills for technical and non-technical audiences.
• Fluent English, written and verbal; based in Romania.

Nice to have 

• Familiarity with integration platforms, ideally MuleSoft, and API-based (Apigee) architectures.
• Experience with release governance and CI/CD pipelines.
• Experience in chaos or failover drills and seasonal peak readiness programs.
• Scripting and automation skills to reduce operational toil.

What we offer at METRO.digital?  

• Hybrid and agile work: thrive in a flexible, multicultural environment.  

At METRO.digital, we promote work-life balance through a hybrid working model. You’ll be part of self-organizing, multicultural teams that collaborate in an agile setup.  

• People development: when you grow so do we!  

We want you to become the best version of yourself with individual and company-wide programs and trainings for people development. Focused among other on development, leadership, appreciation ... it´s time to upskill your career.  

• Support with individual solutions:

We are people-caring! We offer support whenever you need it - at every stage of your professional journey.  

We offer support whenever you need it - at every stage of your professional journey.  

Want to know more about all our benefits? Discover more here.   

Let´s connect soon. Apply for the role now!  

Position grade within our career framework: Operations Manager (Md8).